Refund policy

At Orora, every jewelry piece is crafted with precision, thoroughly quality-checked, and packaged with care.
Due to the delicate and personal nature of jewelry, we do not offer returns or exchanges once an order has been delivered.

Why This Policy Matters:

• Hygiene & Safety: Jewelry comes in direct contact with skin, making it a sensitive product category. To ensure every customer receives a completely fresh, unused piece, we cannot restock or resell returned items.

• Product Integrity: Sterling silver and gold-plated jewelry can develop micro-scratches or lose plating shine even with minimal try-on. Also, we do not bulk produce but curate limited pieces of each Orora product and our no-return policy ensures that the piece you receive is untouched and in perfect condition.

• Fairness & Transparency: This policy protects customers as much as it protects us — ensuring that every buyer receives jewelry that has never been worn, exchanged, or circulated.

• Quality Assurance: With strict quality checks before dispatch, we make sure the product reaching you is flawless, minimizing the need for returns.

That said, your satisfaction is extremely important to us.
If your order arrives damaged, defective, or incorrect, please contact us at hello@ororajewels.com within 24–48 hours with an unboxing video, and we will resolve it immediately.

Thank you for understanding and supporting a business built on craftsmanship, quality, and trust 🤍✨