Cancellation policy

We understand that mistakes can happen or minds can change — and we’re here to help.

If you wish to cancel your order, please contact us as soon as possible after placing it.
Once an order has been processed or shipped, we are unable to cancel it.

How to Request a Cancellation:

• Reach out to us immediately via Instagram DM, WhatsApp, or email us at hello@ororajewels.com.
• Share your order number and registered name
• Our team will assist you right away based on your order status

Why This Policy Matters:

• Orders move into processing shortly after being placed
• Jewelry is made-to-order/packed individually, so cancellation after processing is not possible
• Ensures smooth workflow and timely delivery for all customers

If you have any questions or need help, we’re always here for you 🤍✨